1. Introduction
Welcome to Audinto ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our video translation services.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account information (name, email address, profile picture) when you sign in with Google
- Video files and content you upload for translation
- Project names and metadata associated with your videos
- Payment information (processed securely through third-party payment processors)
- Communications with our support team
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Usage data and analytics (how you interact with our platform)
- Device information (browser type, operating system)
- IP address and location data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our video translation services
- Process your video translations and deliver results
- Manage your account and subscription
- Send you service-related communications
- Respond to your inquiries and provide customer support
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
4. Data Storage and Retention
We store your information for as long as necessary to provide our services and comply with legal obligations. Video files are processed and stored temporarily during the translation process. We delete processed videos and temporary files after a reasonable period, typically within 30 days of processing completion, unless you request earlier deletion.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud storage, payment processing)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
To exercise these rights, please contact us at the email address provided below.
7. Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: admin@audinto.com