1. Overview
At Audinto, we strive to provide high-quality video translation services. This Refund Policy outlines our refund policy for subscription services.
2. Consumer Right to Cancel
If you are a Consumer, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction.
To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.
To cancel your order, please contact us directly. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.
3. Effect of Cancellation
If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Agreement.
We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement.
4. Exception to the Right to Cancel
Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream or otherwise acquire and to Products which you have had the benefit of.
5. Refund Policy
Refunds are provided at our sole discretion and on a case-by-case basis and may be refused. We will refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour.
This does not affect your rights as a Consumer in relation to Products which are not as described, faulty or not fit for purpose.
6. Contact Information
For refund requests or general questions about this Refund Policy, please contact us at:
Email: admin@audinto.com